Buyer responsibilities and maintenance
Read the battery care and warnings information before your click here
No manufacturer will honour warranties for products that have been misused, so please operate your vehicle in a manner that is in keeping with the capabilities for which it was designed.
None of our products are manufactured for off-road, MX, racing or trick riding. This will be regarded as misuse, although these can be fixed, they will NOT be covered by our warranty.
From time to time maintenance is needed to be performed by the owner. This includes checking for loose connections, loose bolts and nuts, lubing the chain, setting the brakes, setting chain, tightening the headset bearings etc. This are some (but not all) of the maintenance required to be done by the owner to get long and enjoyable use from their scooter.
Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the scooter if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.
As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days .
Defects resulting from misuse,abuse or negligence will void any warranty.
Always wear safety gear (Helmets) when riding any of our scooters.
Never leave any of the products charging overnight. They should always be in plain site when charging and do not charge while unattended.
Although we pride ourselves with strict quality control, some factors are beyond out control so warnings and safe use should always be followed.
BATTERY WARRANTY (90 DAYS)
As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days . These are guidelines that one should follow:
We do not guarantee the batteries for longer than 3 months. For the first charge, batteries should be charged for a period of 8-12 hours.
From there onwards, batteries should be recharged for a period of 8 hours minimum – leaving the charger plugged in to the scooter will not cause any damage to the batteries, although the charger is at risk of being damaged due to a power surge.
If not being used, the batteries must be charged frequently (at least once a month) and not left standing empty for lengthy periods of time. If left uncharged for a lengthy period the battery will no longer produce the necessary charge needed to run the product efficiently.
Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the scooter if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.
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PRODUCT WARRANTY(6 MONTHS)
What is not covered?:
Tyres, tubes, batteries, brake pads & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
This warranty does not apply to damage to the vehicle brought on by improper use. Racing, off road riding, MX riding and accidents or competitive use shall void this warranty.
Normal operating conditions require routine care and maintenance by the purchaser.
Proper use means the vehicle is to be used only in the manner intended for personal transportation of a single rider with proper safety equipment as described in the owner’s manual. Electric scooters are intended for use only on safe, dry, smoothly paved or hard packed surfaces in accordance with local regulations, during daylight hours.
This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event.
As the batteries lifespan is dependent on the user and charging intervals. We do not guarantee the batteries for longer than 3 months.
When is it covered?:
The warranty starts the day the scooter is dispatched.
If there is no workshop conveniently close to the user. McMax Electric Outride will replace any defective part free of charge and free of shipping charge to the end user of the scooter.
IN-WARRANTY REPAIRS
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Returns Policy below to determine if any special return conditions apply.
Our products carry a 6 month manufacturers carry-in warranty. Products which are not operating properly must be returned to us.
The following are not covered by warranty: racing, off road use, commercial use, water damage, punctures, accident damage, trick riding and general negligent mis-use.
Please make sure you include your charger with the scooter.
The following is needed for a warranty claim:
Proof of purchase
As we are a retail site, the warranties offered are honoured by the importers and agents of the products we sell, and may differ from supplier to supplier.
GOOD RETURNED FOR CREDIT/EXCHANGE
Any customer who receives an McMax Electric Outride product which is faulty, should log a support ticket immediately. If the our techs cannot get the problem resolved to the customers satisfaction the customer can return the scooter for a refund/exchange.
There are a few terms and conditions for a full credit see below:
Returned products must be received in 100% new, saleable condition. Products are not eligible for refund if they have been worn, used in any way. Merchandise must arrive complete, in the original box (including warranty cards, manuals, accessories, promotional items, etc.)
It is important to note that there is no general right of return. Our customer cannot return the item simply because they have had a change of heart. A change of heart is not a legal reason to return an item.
Customer must return shipment of the merchandise within 5 days of the purchase date.
SPARES
Spares are available. Simply place an order for the respective spare you need and we will deliver it to your door.
DAMAGED ORDERS
If a signature is required, please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact McMax Electric Outride to provide details about the damaged order.